Create an FAQ

Learn how to create a question/answer in the knowledge base.

Procedure

1. Click on [+ New FAQ]

   

2. Fill out the form

   

3. Submit for validation

Creation form

Field	Required	Description
Question	Yes	Question as asked by users
Answer	Yes	Clear and detailed answer
Category	Yes	Topic (Quality, HR, IT, Production, etc.)
Keywords	No	Tags for search
Attachments	No	Additional guides, diagrams

Writing tips

Question:

• Phrase as the user would ("How to...")
• Be specific
• One question per FAQ

Answer:

• Clear and structured
• Use bullet points
• Add screenshots if necessary
• Be concise but complete

Validation

The validation workflow:

1. Writing by the creator
2. Submission
3. Validation by the manager
4. Publication (visible to everyone)

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See also:

• Return to FAQ module
• Next article: Managing FAQs